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How an Industry Known for Exploiting Workers is Cleaning Up its Act

The cleaning industry has long had a reputation for exploiting workers, as cut-throat competition delivers contracts with profit margins so thin there‚Äôs little room to pay cleaners their legal entitlements.

The Cleaning Accountability Framework, with the help of a group of business, law and IT researchers, is making inroads into what has seemed at times an intractable problem.

Dr Martijn Boersma, who lectures in industrial relations and business ethics at the University of Technology Sydney Business School, has been working with CAF and says non-compliance with labour standards has been a big issue in the cleaning industry.

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